
This was forwarded onto me from an old colleague at Pepsi (thanks Dans!)
Pepsi's German marketing team took a very wrong turn here to support Pepsi Max.
However, Pepsi showed how to respond when a marketing team clearly gets it wrong. Their actions helped diffused a potential public relations nightmare.
The social media department just repaid their value to the business. It also shows how important it is for a brand to listen and be human!
